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    Terms of service

    GENERAL

    These general conditions apply to all orders placed by consumers at bamboogreenstore.com. By placing an order, you enter into an agreement with Bamboo Green Store and accept these terms and conditions. Please read carefully before placing an order. We may change the terms and conditions from time to time. Any changes made after placing an order will not affect that order unless we are required to make the change by law. If you have any questions, please feel free to contact us at info@bamboogreenstore.com

    Bamboo Green Store is a project by Eva di Lipari Vito

    Partita IVA: IT 03949690824

    R.E.A: 164596 since 15-01-1992

     

    SHIPPING FEES

    Italia: free shipping.

    Rest of the world: for small items € 2,00.

    Rest of the world: for the rest of the items € 4,00.

    For more information about shipments, send an email to: info@bamboogreenstore.com

     

    SECURE PAYMENT

    We accept Visa, MasterCard, Maestro, Bancontact, iDEAL, American Express, Paypal, Google Pay, Apple Pay and Shop Pay.

    Payment is charged at the time of the order.

    No credit card fees are charged by us. Please note that it is not possible for us to charge more than what you have approved.

    The order will be shipped once payment has been received.

     

    SHIPPING/DELIVERY

    Orders are normally shipped within 3 working days (Monday to Friday excluding holidays) from receipt of payment. Orders have an expected delivery time of 12-15 days. Delivery times are indicative and therefore not guaranteed. Any delays in delivery are attributable solely to the logistics services.
    If your order is delayed for more than 40 days, please contact us at info@bamboogreenstore.com and we will refund your order in full.

    Please Note: Due to the Covid-19 emergency and the lack of personnel in the logistics facilities, orders may be subject to delays, even substantial ones, for non-essential items.

    In the event that a product is no longer available, we will contact the consumer as soon as possible and the purchase price will be refunded as soon as possible.
    In the event that a package cannot be delivered due to an incorrect address (incorrectly provided by the customer) or in the event that the package is not collected by the customer at the pickup location, after the failed home delivery attempts, the costs for the return the sender will be charged to the recipient.
    It is not possible to cancel an order that has already been shipped.
    It is possible to cancel an order before 20:00 (CEST) on the day of purchase. Orders placed after 8:01 pm (CEST) will be canceled by 8:00 pm (CEST) the following day.
    The order will be shipped once payment has been received.

     

    RETURNS AND REFUNDS

    Consumers have the right to return their purchase without giving any reason within a period of 14 working days, starting from the day of delivery of the goods as established by Article 52 of Legislative Decree. 6 September 2005, n ° 206.

    You can return the goods by sending an e-mail to: info@bamboogreenstore.com informing us of the intention to return the products. You must indicate:
    - order number
    - first name, last name, delivery address
    - the intention to return the items
    - the reason for the return

    Bamboo Green Store will reply to your email within 24-48 hours.
    Goods must be intact, unwashed and unused. In the event of damage or traces of use, we are entitled to deduct any amount equal to the value of the damage from the refund.
    In the return request, the consumer is responsible for the shipping costs (at the consumer's choice) of the goods he wishes to return. It is not possible to receive an article as a replacement for the return. If you wish to exchange goods, you must proceed with the return request of the item and any refund and place a new order.
    In the case of international returns, any import fees or administration (customs) fees that may be charged for the import of returned goods will be deducted from the return payment.
    If the return instructions are followed carefully, Bamboo Green Store will refund the consumer for items returned within 14 days of receiving the returns.

    Please Note: For products at a discounted price or purchased using discount codes it is not possible to make returns.

     

    REQUESTS, COMPLAINTS AND GUARANTEES

    If you have any questions or complaints regarding any of our products or procedures, please let us know by email at: info@bamboogreenstore.com.
    You will receive a reply within 1-2 business days.

    Defects and complaints must be reported as soon as possible after delivery of the order (within 5 working days) at info@bamboogreenstore.com attaching the images of the damaged items.
    The item will be refunded upon receipt of the item.

     

    INFORMATION ON THE REPRESENTATION OF PRODUCTS

    The colors of the images may not match the actual colors of the object due to the different color adjustments of each screen. But we still guarantee that the object you will receive corresponds to the one in the photo.

    PRODUCT PACKAGING

    The packaging of the products in the photos may have different graphic elements and look different from those represented in the photos. But we still guarantee that the item you will receive matches the one in the photo.

     

    PRIVACY POLICY

    This Privacy Policy describes how your data will be collected, used, and shared when you visit or make a purchase from bamboogreenstore.com (hereinafter referred to as the "Site").

     

    PERSONAL INFORMATION WE COLLECT

    When you visit the Site, we automatically collect some information from your device, including information from your browser, IP address, local time, and some of the cookies already installed on your device. In addition, when you browse the Site, we collect information about the individual web pages or products you view, which sites or search terms brought you to the Site, and information about your interactions with the Site. We refer to this information collected. automatically as “Device Information”.

     

    We collect Device Information using the following technologies:

     

    • "Cookies" are data files that are placed on your device or computer and often include a unique anonymous identifier. For more information on cookies and how to disable them visit http://www.allaboutcookies.org.
    • “File Log” track recurring actions on the Site, and collect data such as IP address, browser type, internet service provider, referring / exit pages, and time and date.
    • "Web beacons", "tags", "pixels" and "analytics" are electronic files used to record information relating to your use of the Site.

     

    Further when you make a purchase or attempt to purchase through the Site, we collect some of your information such as your name, shipping address, billing address, payment information (including credit card numbers, Paypal, Google pay, Apple Pay, Bancontact, iDeal, Shop Pay depending on the payment method entered) email address and telephone number. We refer to this information as "Order Information"

     

    When we talk about "Personal Information" in this Privacy Policy, we refer to both Device Information and Order Information.

     

     

    HOW DO WE USE YOUR INFORMATION?

    We use the Order Information that we generally collect to process orders placed through the Site (including the payment information process, the organization of shipping and to provide you with an invoice or order confirmation). We also use this Order information for:
    Communicate with you;
    Monitor our orders for any risk of fraud;

    And, in line with the consents you have given us, provide you with information and news relating to our products or services.

     

    We provide your Order Information to Eprolo.com services to fulfill orders. To ask us to remove your data from the database contact us at info@bamboogreenstore.com and we will forward your request to the service provider.

     

    We use the Device Information we collect to monitor potential fraud risks (in particular the IP address), and more generally to improve and optimize our Site (for example by generating analytical data on how our customers interact with the Site, and to evaluate the progress of our marketing and advertising campaigns).

     

     

    FACEBOOK MARKETING

    We also provide your Personal Information to the following services produced by Facebook for the reasons listed above:

    Facebook Comments; Like button and Facebook social widgets; Access to the Facebook account; Facebook Authentication; Facebook Ads conversion tracking (Facebook pixel); Facebook Remarketing; Facebook Custom Audience; Facebook Analytics for Apps; Facebook Audience Network; Facebook Messenger Customer Chat; Facebook Like Audience; Ads for Facebook contact acquisition.

    To manage your preferences and / or delete your data from these services visit: https://www.facebook.com/settings/?tab=ads 

     

    GOOGLE SERVICES

    We provide your Personal Information to google.com for the services listed above. For more information visit: https://policies.google.com/privacy?hl=en 

    SHARING PERSONAL INFORMATIONWe share your Personal Information with third parties to help us use it in the ways described above.

     

    We use Shopify to operate our online store.To learn more about how Shopify uses your Personal Information visit: https://www.shopify.com/legal/privacy.

    We use Google Analytics to help us understand how our customers use the Site. To learn more about how Google uses your Personal Information visit: https://policies.google.com/privacy?hl=en 

    You can also decide not to participate in Google Analytics here: https://tools.google.com/dlpage/gaoptout 

     

    Finally, we may also share your Personal Information to comply with laws and regulations or other lawful requests for information we receive or to otherwise protect our rights.

     

     

    NEWSLETTER SERVICES

    When you subscribe to the newsletter you provide your Personal Information to the email marketing service Mailchimp.com and to Shop Synch for data synchronization. If you no longer want to use these services, visit:
    https://bamboogreenstore.us10.list-manage.com/unsubscribe?u=5c82f2d007bc77a421e53f948&id=517b737bbb&e=&c=9df52b7273

     

     

    BEHAVIORAL ADVERTISING

    As described above, we use your Personal Information to provide you with advertising or marketing communications that we believe may be of interest to you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") explanatory page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work 

     

    You can choose not to adhere to the targeted advertising of the following services by visiting the following links:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads 

    GOOGLE - https://www.google.com/settings/ads/anonymous 

    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

     

    Additionally, you can choose not to join these services by visiting the Digital Advertising Alliance portal: http://optout.aboutads.info/ 

     

     

    DO NOT TRACK

    Please note that we do not alter our Site's data collection when we see a no-tracking signal from your browser.

     

     

    ACCESS TO YOUR DATA

    If you are a resident of Europe, you have the right to access your Personal Information that we hold and request a correction, update or deletion. If you want to exercise this right you can contact us via info@bamboogreenstore.com writing as subject "Request for modification / cancellation of personal data"

     

    Also, if you are a resident of Europe, please note that we process your Personal Information to fulfill contracts you have entered into with us (for example, you have placed an order through our Site), or otherwise to pursue our legitimate business interests listed above. Also note that your information will be transferred outside of Europe, including Canada and the United States.

     

     

    STORAGE OF DATA

    When you place an order from our Site, we will keep your Order Information in our records unless you ask us to delete this information.

     

     

    CHANGES

    We may update our Privacy Policy at any time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

     

     

     

    CONTACT US

    For more information regarding our privacy practices, if you have any questions, or would like to make a complaint, please email us atinfo@bamboogreenstore.com

     

    COOKIE POLICY

    We think it is important for the user to understand how cookies and other similar technologies are used by Bamboo Green Store and our partners. These technologies allow the operation of the Site, allowing us to understand how to use the Services, and have a series of purposes (beyond mere advertising) that the user can read about in this regulation.

     

    What are Cookies?

    Cookies are small data files sent from a server to your web browser. They are cached in your browser and allow a site or third party to recognize your browser.

    On this page we will describe what information cookies collect, how we use them and how in some cases we store them.

    In addition, we will also explain how to disable them even if this could lead to a malfunction of the site and compromise your browsing experience.

     

    For more information on the general functioning of cookies visit:
    https://www.cookieconsent.com/what-are-cookies/ 

     

    How do we use Cookies?

    We will use them for all the reasons described below. Unfortunately, there are no options to disable cookies without risking to disable functions that interact with the functioning of our Site. In case you are not sure whether you need them or not, then whether to disable them or not, we recommend that you leave them enabled because they could be useful to you in using our services. If you deactivate them, your browsing experience could be compromised.

     

    Disable Cookies

    You can decide whether to use cookies even before starting to browse, by changing the cookie options directly from your browser settings. Be aware, however, that disabling cookies could compromise the functionality and functions of this and many other websites. So we recommend that you leave them active.

    (🇪🇺) Go to the GDPR Compliance page to modify and / or disable Cookies if you are browsing from the European Union

     

    Types of cookies we use:

    Account-related cookies

    If you create an account on our site we will use cookies to manage your subscription and for normal administration. These cookies are usually deleted when you log out of our site, but in some cases they may not be deleted to remember your preferences and optimize your experience.

     

    Login related cookies

    Usiamo questi cookie quando sei loggato così da poterlo ricordare. Questo evita che tu debba effettuare l’accesso ogni volta che visiti una nuova pagina. Questi cookie vengono solitamente rimossi quando fai il logout dal sito per assicurarci che solo tu possa accedere alle aree riservate a te del nostro Sito.

     

    Cookies relating to the Newsletter and E-mail

    This site offers a newsletter service and subscription services via e-mail, cookies are used to remember that you are already registered and to show you personalized notifications that may only be valid for registered / unregistered users.

     

    Cookies to process orders

    This site uses specific cookies for e-commerce, so that when you are on the check-out path, your order is not lost when you change the page by moving forward in the payment process so that we can process it correctly.

     

    Survey related cookies

    From time to time we offer surveys and questionnaires to receive insights and tools, and to better understand our users. These surveys will use cookies to remember who has already taken the survey or to provide you with accurate results after you change pages.

     

    Cookies related to the compilation of forms

    When you enter data through forms, such as the one you find on the contact page, cookies could be used to remember user details for future correspondence.

     

    Site preference cookies

    In order to provide you with an excellent experience on the Site, we will set your preferences. In order to remember them we need to set cookies so that the information is used every time you interact with a page that needs your preferences.

     

    Third party cookies

    In some special cases we also use cookies provided by trusted third parties.
    The following section explains which cookies you may encounter on this site:

    From time to time we will test new features and make small changes to the Site. When we are testing new features these cookies may be used to ensure that you always have a good browsing experience.

    Our Site is an e-commerce and it is therefore important for us to receive statistics on all users who visit our site and how many of them finalize a purchase. This is the type of data our cookies collect. By analyzing this information, we are able to predict the progress of the business and optimize our advertising and costs, thus ensuring the best possible price.

    We use social media buttons and / or plug-ins on the site that allow you to connect to your social networks in various ways. To make them work we must allow Facebook, Messenger and Instagram to install cookies through our site, which could be used to improve your profile on their sites or to contribute to their purposes, always in compliance with their privacy policies.

     

    More information

    We hope we have clarified your doubts about cookies and their use. However, we reiterate that if you are not sure whether you need cookies or not, it is preferable to leave them active, in case they interact with functions on our site.


    If you need more information, you can always contact us by e-mail with the subject "Cookie information request" at this address:
    info@bamboogreenstore.com

     

    ACCEPTANCE OF GENERAL TERMS AND CONDITIONS

    All users of the website are required to know and accept all the aforementioned general conditions.
    By placing an order on bamboogreenstore.com, iThe consumer automatically accepts all our general conditions.
    Bamboo Green Store customer details are automatically stored in our customer list.

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