Frequently Asked Questions (FAQ)
What is Bamboo Green Store?
Bamboo Green Store is an e-commerce dedicated to the sale of bamboo items, eco-compatible with our everyday life. Born from the need to find simple solutions that we can all adopt to protect our planet. To find out more, visit the About Us page.
How much does the shipping cost?
Shipping is free and tracked for all Italian orders. The shipping cost for international orders may vary from article to article and from State to State. Just add it to the cart to find out how much it is!.
I don't see tracking updates, what should I do?
Do not worry if you do not see tracking updates, the carrier needs a few days to process the shipment. If the problem persists, contact us at email@example.com
How long will it take my order to be dispatched?
We will ship your order within 3-5 business days.
How long will my order take to be delivered?
Deliveries will be made in a maximum of 15 days.
15 days have passed and I have not yet received my order, how come?
Do not worry, due to the Covid-19 emergency and the lack of personnel in the logistics structures, it is normal for orders to suffer delays, even substantial ones for non-essential items. To find out more, visit our Shipping Policy page.
I want to return my item, what should I do?
Contact us within 14 days from the date of receipt of your item and we will find the most suitable solution. In most cases we will fully refund you, but there may be exceptions, for more information contact us at firstname.lastname@example.org
One or more items in my order have arrived broken, what should I do?
As soon as possible from when you receive your order: Describe the problem and send us at least one well-lit and undisturbed photo of the object with the damage clearly visible to email@example.com. Once reviewed, if your request is approved by our team we will provide a full refund for items that have arrived damaged.
One or more items in my order do not conform to the description, what should I do?
As soon as possible from the moment you receive your order: Describe the problem and send us at least one well-lit and undisturbed photo of the object to firstname.lastname@example.org. Once reviewed, if your request is approved by our team we will refund all items that do not conform to the description.
My item smells strong, is this normal?
Yes. Our items are mostly entirely made of bamboo. Wash them carefully by hand in warm water a couple of times and the smell will disappear.
How do I buy online?
The bamboogreenstore.com site is fully operative. All you need is a credit, debit or prepaid card. You can easily add the products to the cart, continue shopping or complete the purchase with the check-out like on any other e-commerce on the internet.
If a product is no longer available, when will I be able to purchase it?
If the item is not available, contact us at email@example.com we will let you know if and when it will be available again or if we have removed it from our store catalog.
What will I see in my order transaction on my bank statement?
You may see it in two different ways, which depend on the payment method used: If you pay with a credit card you will see a payment in favor of "BAMBOOGREENSTORE"; If you pay with PayPal you will see a payment in favor of "Eva di Lipari Vito".
PS: Bamboo Green Store is a project by Eva di Lipari Vito.
NB: Bamboo Green Store è un progetto di Eva di Lipari Vito.
If you have not found the answer to your questions contact us at firstname.lastname@example.org we will reply as soon as possible.